What is it like to use mystery audit on financial services business?

Peterlim
Asked Jan 11, 2017
Utilizing mystery audit on financial services business, they will use many approach such as using video consultations, they will assess all your sales and communication channels via mail, phone or personal visits to your branch or main office. And then the mystery shopper will evaluate how your staff are shaping your customer’s experience with your brand and how they are helping you grow your business or not.
peterbasin
Answered Jan 11, 2017
i see it is similar to other mystery shopping method

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