Inbound call center and outbound call center

Differentiate between inbound call center and outbound call center.
Anonymous User
Anonymous User
Asked Dec 28, 2016
An inbound call center deals with a majority of incoming calls and outbound call center is the exact opposite of an inbound call center. At CyFutureBPO provide both services.
Answered Dec 28, 2016
Under Inbound call center services, bulk number of telephonic calls received from consumers regarding queries and enquiry purposes and under outbound telemarketers make phone calls to targeted customers and clients for products promotion and sales/marketing purposes.

Today lots of companies offering inbound and outbound call center services to clients, here are some best of them

1) Genpact Ltd
2) Tata Consultancy Services Ltd
3) Serco Global Services
4) Infosys BPO
5) Wipro BPOSource:
6) WNS Global Services (P) Ltd
7) Go4Customer
8) CyfutureBPO
Answered Jan 24, 2017
Outbound call centre: An outbound call centre is the exact opposite of an inbound call centre. In an outbound call centre , call centre agent generally sells product or services of a company to the customers or scheduling appointment with the customer. It is a centre where an agent makes outgoing calls for a company.

Inbound call centres: Inbound Call Centre is the type of centre in which call centre agents receives incoming telephonic calls from customers and clients for solving queries, network support, technical faults etc.

Go4customer-uk is among the top tier call centre companies. To know more, please visit:
Answered May 23, 2017
Answered Aug 07, 2018

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