Describe your course of action to manage your team.

You recently hired a new member to your remote and global Customer Support team. The new hire is located in a timezone 7 hours ahead of you and there is a language barrier, to the point where occasionally you have to ask them to repeat their statements. During their first week, they completed their mandatory on boarding assignments and worked the 40 required hours as seen on their time sheet tracker. In their second week, you notice that only 36 hours were logged. You wait a week to determine if there is an issue, or simply an adjustment period. On Wednesday of the third week, you see that only 6 hours have been tracked on his time card. Describe your course of action to manage your team.
nida
Asked Jan 09, 2016

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