Get Live Chat on Website and Make Online Customer Satisfied

Live chat is an excellent tool not just for providing online customer support on website, but also help to humanize your website. It help user to win your online customer trust.

Live chat software will also enable you to track your online customers activity on website. But apart from given excellent features on live chat software application, you also need to make more efforts from your side.

Here I like to give some tips to implement live chat on your website effectively -

* Place the Live chat button on your website where it is easily visible
* Be there for 24X7 customer support
* Respond your visitors and clients the way you speak, do not ever be robotic
* Listen to them patiently to understand visitor's queries
* Try to use small sentences and easy language
* Train your customer support staff properly
* Always take post chat survey to know your real position in market
Asked Apr 13, 2015
You can make live chat more effective by following ways:-
1) Provide customers with a transcript
2) Use canned messages
3) Use targeted, proactive chat
4) Use pre-chat survey
5) Promote cross-department cooperation
6) Use a typing indicator
7) Use chats, transfer
8) Integrate live chat with your CRM tool

We, at Go4customer ( ) helps you to tap customer’s pain points through live chat support service.
Answered Jun 06, 2015

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