Why can't I connect with my Bunker Hill DVR via the internet?

I established a static IP for the DVR, with 4th number set above the range set for the DHCP router, and below 255.
I installed the NetViewer software that came with the DVR and was able to view what the cameras were seeing. Using Internet Explorer I entered the static IP address as a trusted site and set the security level to low. When I tried to "go to" the IP address, the server was not reachable. I realized I still needed to do the Portal Forwarding. Upon doing so, I was able to see what the cameras see in I.E.. Now that I am out of town, I.E. cannot display the page. I tried turning off my Norton firewall and other Norton anti-xxx software, but I.E. still can't reach the IP address. Why did I.E. work while at home, but now does not, and what can I do to resolve the problem ?
Asked Mar 28, 2013
Maybe I can help
Go to canyouseeme .org the ip that it gives you above the box for checking ports that is the external ip address you need to acces outside your local ip, but before you can access on the manual there is a setting to follow about trusted sites follow intruccions but enter you external ip from canyouseeme.org. hope it works
When you access from another computer outside your network, after setting your trusted sites,,,,type in the address bar http://xx.xx.xxx.xxx:xxxx
(Your ext ip) (web port)
Example http:// 39.50.632.258:8080 a box or something around your computer should open to allow active controls
You have to acces canyouseeme.org from your home network not from another computer outside your network because it will give you that computer ext ip you need yours from home
I am currently having the same problem , I have ordered instructions that someone is selling for five dollars as soon as I have them I will let you know. until then call your internet provider and make sure they are not blocking the port that you have setup to forward . Mine provider blocks port 80 which is what I had setup . I could view from home in ie because it did not go outside of my network .
Answered Apr 24, 2013

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