Not finding Product Model category for HCL laptop

Hi, I'm very much dipress
Few days back unknowingy I uninstalled application related to sound & now Im not able to listen songs, to call my home. I can here only a some beep sound when some message display.
I badly need of master to suggest.
I try to download the drivers from where it asking for Select Product Model. I try to find out in my laptop lable sticked. Also I run "dxdiag" & Belarc Advisor. I didnt found any where the product model that are listed in above link.
Below are the may lap details:

Operating System new – server roles
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 4/16/2007 1:47:36 PM

System Model
HCL Infosystems Limited Calistoga & ICH7M Chipset
System Serial Number: 5073A1467073
Enclosure Type: Other

1.85 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded

Main Circuit Board
Board: Intel Corporation MPAD-MSAE Customer Reference Boards 03
Serial Number: QTFBFH71101336
BIOS: Phoenix Technologies LTD Q3C41 02/14/2007

I hope these details are enough for masters. I will be waiting for your support. As Im in china Iam finding difficulties here to consult ppl.

Asked Jul 12, 2011
Cut and paste the above information to an email and send it to HCL Support at:

[email protected]

They should be able to provide you with the Product Family, Category and Model information from the serial number of the computer.

Once you have that info, download and install new audio drivers at:
Answered Jul 12, 2011
Its nearly 24 hours now over, I didn’t receive any reply form [email protected] accept a auto generated mail saying we will get back to you.
Is there any other option to get the information?

The only other option I can find is 24 hour telephone support:

Universal Number for (Laptop & Desktop)
1860-1800-425 alternate no. 0120-2406105
Rob Jul 13, 2011

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