Should an automotive retail business use a mystery shopping solutions services?

Peterlim
Asked Mar 23, 2017
I think yes you should, every business needs to have a mystery shopping solutions services, because if you want to improve your sales team, they need to be audited. It’s just not about how you sale your products but also how your team can approach the potential & return customer.
You can try to look into the Mystery Audit provider such as AQ Services, Bestmark, Market Force for more case studies.
peterbasin
Answered Mar 23, 2017
Thank you, so it’s not a bad option.
Shopping Solutions Services designed to drive higher close rates and profitability through active measurement of dealership staff and their execution against the ideal new-vehicle sales process. The on-site service mystery shopping program is designed to measure dealership staff execution against the ideal vehicle service process and best practices.

Features :
1. On-site new-vehicle service department mystery shops
2. Service process compliance measurement (rather than subjective satisfaction ratings)
3. Individual dealership results benchmarked against predetermined averages.

Source : http://techprotools.blogspot.com/
Digitalmaster
Answered Jul 24, 2017

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