What is a call center?

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Asked Mar 09, 2017

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A call centre is a place where customer phone calls are handled by an organization. Typically, a call centre has the ability to handle a bulk of calls at the same time and forward those to someone qualified to handle them.
Call centres are mainly of two types Inbound call centre and outbound call centre.

Inbound call centre: It is an arrangement where agents receive incoming calls from the customers and solve their queries, issues and complaints about products or services.
Outbound call centre: It is an arrangement where executives makes outbound calls to the customers usually for promoting their products or services or conducting survey over the phone.

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Answered Mar 27, 2017
A call center is a centralized office where a large number of calls handled by the representatives. They solve the queries of their customers and provide them some additional information. They do everything from assisting people with customer service complaints to making telemarketing calls. Career making in call centers is good and a beneficiary option for making a bright successful career. More Jobs Click On :- http://www.monsterindia.com/call-center-jobs.html
Answered Mar 05, 2018

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