Best method to analyse and present customer survey data based on the following questions?

Hi everyone,

I am in the midst of designing a customer survey form to track and analyse individual satisfaction level as well as overall satisfaction level. How can I actually analyse and present the data to my management based on the following questions? Or, would you advise that I change my question style?

Thanks.

______________________________

Q1: What is your idea of exceptional customer service? (Select all that apply)

-Personal Recognition
-Respect
-Empathy
-Professionalism
-Communication
-Commitment
-Integrity
-Sincerity
-Knowledgeable
-Efficiency
-Consistency
-Safety Conscience
-Others (Separate by Commas)

Q2: Based on your idea of exceptional customer service, how satisfied are you with our service?
(1 = Extremely Dissatisfied, 10 = Extremely Satisfied)

1 2 3 4 5 6 7 8 9 10

Q3: What are your deciding factors when buying a product from our industry? (Select all that apply)

-Quality
-Variety
-Price
-Reliability
-Location
-Company Reputation
-Customer Service
-Others (Separate by Commas)

Q4: Based on your deciding factors when buying a product from our industry, how satisfied are you with our product?
(1 = Extremely Dissatisfied, 10 = Extremely Satisfied)

1 2 3 4 5 6 7 8 9 10

Q5: How would you feel about recommending us to a friend, colleague or business associate?

-I would go out of my way to recommend your company!
-I would recommend your company if asked
-I wouldn't feel comfortable recommending your company
Vieva
Asked Dec 30, 2016

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