What is inbound and outbound call centre

Asked Apr 25, 2016
An inbound call center deals with a majority of incoming calls. That means that customers or potential customers are phoning you rather than the other way around.

An outbound call center is the exact opposite of an inbound call center. Rather than having a majority of your calls come in to your call center, agents in outbound call centers are, for the most part, making outgoing calls.
Answered Apr 25, 2016
An inbound call center service handles the incoming calls whereas outbound call center is responsible for making outbound calls to targeted customers. Inbound call center are majorly customer service-focused. A call center agent answers the queries- feedback/ orders/ complaints about products/ services. On the other hand, in outbound call center, a call center agents makes a call to a targeted group of consumers in order to promote/ sell product/ services.
Answered May 23, 2016
An inbound call center is a contact center that deals with incoming calls to help customers with various issues.
An outbound call center is part of a Business Process Outsourcing company. In these organizations professional agents initiate outbound calls to the listed or existing customers from the behalf of the clients.
Answered Sep 02, 2016

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