How do you approach and support technical customers

Asked Nov 25, 2013
Technical companies hire technical support providers and build around processes, methodologies and expertise used to ensure the elevation of your customers’ experiences with each and every interaction. Support can be a key selling point, a reason for a person to choose your product over the competition.Your support systems should also help you track the amount of time being taken up by support, so that you can plan for future requirements.
Answered May 29, 2015
Taking a strategic approach to select a technical customer is the best way. Business leaders and analysts praise outsourcing as a way to improve their processes and cut costs. This is just one reason why selecting a provider must be based on business goals as the means to an end—not as an end in itself. Go4Customer-US can help you to ensure your customers for the best services in terms of processes, methodologies and expertise.
Answered Jul 14, 2015

TIP: If it's not your answer to this question, please click "Leave a Comment" button under the question to communicate with the question owner.