Bunker Hill DVR alarm email does not work.

I have set all the parameters correctly for gmail. smtp.gmail.com. SMTP port 465 email and password is correct. incoming is pop.gmail.com. I even went back to the store and exchanged for a new dvr. Any help would be appreciated. Thanks

In a google search, I can only find listings for businesses that market Bunker Hill security systems, none for support. I realize this doesn't solve your problem but, before you buy any technology, it's worth the time to do an Internet search to make sure support and contact information are available if you need it. I would put the problem back in the lap of the distributor that sold it to you.

It's now 5 months later, and I'm finding myself in the same boat. Using gmail and the Bunker Hill DVR (68332 DVR Security System) and it doesn't send the alarm emails.

Doing some further trouble-shooting, I can tell that the device never even attempts to contact gmail. With a packet sniffer on my LAN, I can see that it is putting no packets on the network during or after it has started recording for motion-detected alarms.

Calling support this week during business hours, but based other reports, I'm not optimistic. I'm hoping, at best, to get, "That's a known problem. Download and install this firmware to fix it."

Okay, so I should have read these comments before spending $165 on eBay for one of these.

Did you get new firmware? I'm not sure why you mentioned the pop.gmail.com, the unit is sending email, not receiving it, there is no line on the configuration menu (V4.5-V101221 firmware) to specify a pop server.

I can hear the audible alarm in response to motion, but I'm not sure that the unit does much else with this. Is there an "alarm log"?

The email alerts are troublesome at best. This is the same unit sold as NightOwl, and others..

email can only be configured at the box, not by remote.. unfortunately...

Press Menu on your remote
(Log in if necessary)
First, go to network. (DNS fix)
set your DNS to 008.008.008.008 (Google)
click on [Apply]
Go to Devices -> Alarm, check Email
click on Email Setup

Email: ON
SSL: Off (does not work.)
SMTP Port: 25
SMTP: (enter server IP or address here)
Send Email: (Your DVR's email account. make it 5m or less.)
Send PW: (Your DVR's email password)
recv email: (Your personal account)

On some boxes, there is a test button, if not, just save.

Now, what does it send?
Title: From your dvr's snap jpg
body:
-- CHaa-yy-mm-dd-hh-mm-ss.jpg ---------------------
[ Photo ]


Filename: aa is channel number, 01-16
yy-mm-dd is date
hh-mm-ss is time.

If you have full time record with motion detection, you will get a jpeg.
If you record only when there is motion, I believe you get a short video.

Recommend full time record in either D1 (Full) or HD1 (Most).

D1 on 500G gets you just under 2 weeks on 4 cameras, HD1 is about 3.6 weeks. Full time recordings..

Now... to answer the next problem..

To get your footage off quickly, use a USB thumb drive (16G is best)

from the main screen, hit (sel) on the remote, and Video Search.
hit Search first, then select the date in the second section then hit File List.

You have to go screen to screen to check the files to download, but if you start at the last and get saavy at clicking the remote, you can quickly check every page (all checks visible entries only.) Once they are all checked, download to the thumb drive at once. (Can take 1-2 hours..)

Why? You might want a full day's video, motion and not, to review later. Remember, once the data is overwritten, it's gone.

Good luck (and if it dies, good riddance.)

As for support, there is none that I have ever heard of. Even NightOwl doesn't help beyond the manual.. NightOwl has firmware, but I don't know what is compatible.. If you are luck to find the Chinese guy who built these boxes (yes, it is from somewhere over there), he might be able to help.. I've dug the DLLs to find about 20 different companies he has built boxes for, but even my contacts over seas can't find him..

If I loose my current job, I plan to start building my own boxes.. I know what features I want.