Aisha Ali Mohammed Bilal
Manama, Ajman
United Arab Emirates
Mobile No: 050-9953678
Email address: Aisha_ali33@hotmail.com
My Objectives
I am seeking a responsible position as a Receptionist/ Secretary in a well reputed organization.
Personal Details
• Date of Birth: 31-8-1981
• Nationality: Pakistani
• Gender: Female
• Address: Al Manama, Ajman
Educational Experience
• 2004 - Completed ICDL Course a Comprehensive computer course in general computer operations
• 2002 - Graduated from Al Naimia Secondary School with 87.6% marks in Arts Stream (Arabic Medium)
Language
I speak four languages: Arabic, English, Urdu and Baloshi.
Skills:
• effective team working skills;
• a high level of organizational skills;
• ability to multi task
• diplomacy and sensitivity when working with clients;
• IT literate
• Excellent telephone manners
• Good stress and anger management ability
• Motivated and Quick learner
• Sincere hard worker
Computer knowledge:
• Microsoft Office Excel
• Microsoft Office power point
• Microsoft Office word
• Microsoft Office access
• Microsoft Office outlook
• Typing ability in Arabic and English
• Internet search engine
Professional Experience
Swiss perfumes industries:
Receptionist: April 2009 till date-
• Meeting, greeting, and welcoming visitors
• Entering visitors details into the visitors log book
• Assisting new employees as well as old ones in some cases with provision of ID badges, time sheet, photocopying, sending fax messages, posting notices and mail distribution.
• Taking incoming telephone calls, dealing with such calls promptly in a professional manner, and re-directing appropriate calls to other individuals or departments within and outside the establishment
• Translate documents
• handle basic enquiries
• Dispatching and accepting mails and couriers services (parcels)
• accept deliveries
• Ordering taxis for visitors
• Keep the reception area tidy.
Contactopia FZC
Customer Service Agent: April 2008 till January 2009
• Answering phone calls to provide quality customer service
• Promote company’s services
• Receive complaints and handle them professionally
• Responding to customers’ queries.
• Data entry of each call into the system
• Attempting to solve matters myself before escalating complex matters to the supervisor
• Constantly working on my call handling skills in response to the feedback provided by the management to improve the service level, performance, efficiency and customer’s experience in my calls
I have started my career with internship to gain experience where I worked as:
Secretary for Al Manara Al Khairiyah School 2006
Substitute teacher of math for Al Naimia Secondary School 2005
Receptionist for a local hospital 2004
I thank you in advance Sir/ Madam, for taking time to considering my application, and looking forward to meeting you in person to further reveal about myself.
Yours Sincerely,
Aisha Bilal