Has anyone ever have trouble canceling vonage?

I have called Vonage twice, to cancel my service with them & they refuse to do so. Last time I told the girl that I called to cancel my service...just do it, and I hung up. Then, I get an e-mail saying "we are glad that you have deicded to stay with Vonage." Has anyone out there had any problems with them?
donna_bourret
Asked Feb 14, 2010
Report to your state Attorney General and the Better Business Bureau then put aside 2 hours to go through the cancellation process with Vonage where they'll give you lots of hassle. Think of it as a game, stay with it, UNTIL YOU GET A CANCELLATION CONFIRMATION NUMBER. They're a bunch of despicable people. Good luck.
rtt22
Answered Feb 15, 2010
While going through identical process, slugging for every inch, I found a straight-up VoIP provider. I got great service; it's worth a look. http://bit.ly/95fy53
rrt May 24, 2010

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